Thank you for visiting and shopping at Chargella.
Shipment processing time
All orders are processed within 1-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at the checkout.
Estimated delivery time is 3-14 days
Shipment to P.O. boxes or APO/FPO addresses
We ship to addresses within the U.S. and U.S. Territories. We don’t ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) in US territories, or in Canada.
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We highly recommend to purchase an additional insurance to protect your shipment in case it’s lost or damaged.
Please save all packaging materials and damaged goods before filing a claim.
Return and Refund Policy
Thank you for shopping at Chargella.com we appreciate your business very much. If you have issues with your purchased product, please contact us immediately by email firstname.lastname@example.org, or call 818-712-0572 from 8am to 12 noon Pacific Time zone
Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for canceling an Order is 14 days from the date your order was shipped.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: email@example.com
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in its original packaging and there are no damages to the product
The following Goods cannot be returned:
- The supply of Goods made to your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to consumer abuse
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Chargella Returns 8100 Remmet Avenue, Unit 1 Canoga Park, CA 91304 USA
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable return service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org